The maintainance is always price cut and not done by a qualified person's. You have a male staff member who flirts with doctors, family members and your nurse and seniors laugh.

It's those in charge of the shift making the staff do this. Your not meant to do more then 2 hours without a break on ql1 to 1 time this doesn't happen. One resident has 12 hours a day and is never watched. Smokers steal the clients cigarettes for their own needs, including seniors members. Staff are pretty warned to keep mouths shut before any inspections. A manager never stays long enough to make positive changes. Shortage of staff in their complex needs unit castle keep. Documentation has been thrown as they don't want to safeguard things. They put on a show for when faces with awards, they care little for their staff. Together with our lively social calendar, this helps to stimulate residents’ minds, and empowers them to approach their future in a positive way.So much goes on behind closed doors it's unreal. Our 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Our luxurious facilities combined with highly trained staff ensures that each and every individual is given superior attention. Essential to our homely feel is the enhanced relationship of trust we build with family, friends and residents.

Features such as adapted crockery and tableware, sensory gardens with low risk walkways and activity kitchens also enables people to engage in life’s everyday simple tasks and pleasures. Within our community, memory boxes with small reminders and items such as photographs are used to help each person reminisce. This provides high-quality care for people with living dementia. The home has a dedicated area, which we call our Memory Lane Community. Our team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the residents at the heart of everything they do. This 70 bed home in Lichfield provides residential care in a warm, homely and friendly environment. The home is located close to Lichfield’s city centre, with easy commuter links to the surrounding local villages, such as Upper and Lower Longdon, Hammerwich, Burntwood and Kings Bromley to name a few. The Spires has been specifically designed to provide high-quality residential care to older people, including those individuals living with dementia.

Barchester Staff Handbook